The Library Systems Group within Library Technology services ensures that enterprise library technology applications support the objectives and information management needs of the Harvard Library. The Library Systems team supports a large portfolio of enterprise library applications which support collection management, digital repository services, and discovery and access services.
Systems include HOLLIS Classic/Aleph (integrated library system), HOLLIS (AquaBrowser discovery system), DRS (Digital Repository Service), Cognos (library reporting system), MetaLib (federated searching and electronic resource discovery tool), SFX (link server and electronic journals discovery tool), EZProxy (authentication system), Verde (electronic resources management system), ILLiad (interlibrary loan system), Aeon (special collections system), and Borrow Direct (interlibrary loan system), Visual Collection systems, archives management systems, and others.
As a member of the Library System Support team, the Production Systems Librarian works collaboratively with software engineers, analysts, systems librarians, library staff, and system administrators to support and maintain stable applications for the Harvard Library. In addition to a broad user and technical support role, the incumbent performs Tier 3 functional support for HOLLIS Classic and supports and maintains the E-research systems.
Libraries and library staff rely heavily on technology and digital resources to provide services to students, faculty and researchers at Harvard. Enterprise Library Systems are used intensively on a daily basis by 900+ library staff and 50,000+ students, faculty, and researchers. Supported systems and services enable research, teaching, and learning as well as collection management business processes. These systems and resources are constantly evolving and require significant technical support, customization, and troubleshooting.
The Library Systems Support Team triages, analyzes and directly resolves (or, as needed, consults with Tier 3 support resources or external vendors to resolve) service requests and problems reported by members of the user community. Each team member also provides in-depth technical support for selected applications. Support Team members collaborate with Harvard Library staff and other groups within LTS and HUIT to provide excellent customer service and ensure smooth running of the enterprise library technology applications. The Support Team works together to identify persistent support problems, analyze potential solutions, and recommend follow-up actions.
As a knowledgeable and experienced advisor in library/library technology, this position provides user support for a segment of the LTS portfolio including HOLLIS Classic and E-Research Systems.
- Masters in Library and Information Science or equivalent experience required
- 2-3 years’ related experience working in a research library
- Demonstrated aptitude for technical analysis and problem solving
- Ability to think analytically and explain technical concepts and functions to non-technical staff
- Strong organizational skills and ability to manage multiple competing priorities
- Familiarity with Unix fundamentals
- Demonstrated success working in environments that value: user-centered services, collaboration, innovation, and openness