User Experience Analyst, Johns Hopkins University

Classified Title: Librarian III
Requisition #: 302221
Range: PD
Level: 4
Status: Full Time
School: Libraries
Location: Homewood Campus
Contact: Human Resource Services 443-997-5100
Apply online: https://jobs.jhu.edu/jhujobs/jobview.cfm?reqId=302221&postId=2888

The User Experience Analyst structures and conducts user research, develops interface concepts and designs, plans, coordinates, and conducts usability testing, and works on project scoping and development with Library staff in relation to user experience projects. The position has a deep understanding of library users; demonstrated experience in creative problem solving; and a focus on providing a more seamless experience for end users in the service, digital, and physical environments. The User Experience Analyst works collaboratively in the Collections and Academic Services directorate and with the other strategic teams in the library to understand the users’ experience and to ensure that design of services and facilities is dedicated to improving the total user experience and ensuring optimal accessibility of resources and services. The Analyst may also provide advice or assistance to service issues across the Hopkins’ libraries.

Responsibilities:

User Research & Analysis, 50%

  • Gather user feedback through a variety of techniques (i.e., formal/informal usability testing, online surveys, interviews, observations, focus groups, participatory design, or review of existing UX data) and make recommendations for strategically improving library service and technology delivery
  • Review analytics to identify areas for improvement
  • Conduct web accessibility audits and make recommendations for improvement
  • Report on the results of studies, communicate those results to groups, individuals, or functional teams, and assist the appropriate staff in understanding and applying the results of those studies

Interface Concept & Wireframing, 35%

  • Create concept sketches, flow diagrams, mockups and wireframes
  • Work collaboratively with colleagues charged with implementation of digital user interface designs
  • Analyze data and technology logs to improve new and existing interfaces in conjunction with user-center design best practices and trends

Project Coordination & Communication, 15%

  • Assist with project scoping and planning from a user-centered perspective
  • Create and maintain project documentation for user-centered projects
  • May provide advice or assistance to units or departments within the Sheridan Libraries regarding user research, interface, or usability issues.

Qualifications

Master’s degree in Library Science, Human Computer Interaction, Human Centered Design, Instructional Design, Human Factors, Information Science, or related area. Minimum of 3 years’ experience in user-centered design.

Special Skills and Knowledge

  • Demonstrated experience working in collaborative team settings
  • Demonstrated commitment to, and knowledge of, research in user behavior as well as user expectations and needs as a primary driver of service design and enhancement of user success in libraries
  • Experience with statistics and analysis, including demonstrated visualization skills
  • Demonstrated knowledge of appropriate tools and techniques available for user centered design including usability tests, surveys, usage statistics and log analysis, focus groups, qualitative research techniques, and other methods for gathering feedback from service areas, programs, and directly from users
  • Experience with technologies relevant to user interface development, such as Bootstrap, Materialize or Google Material Design
  • Excellent communication skills including active listening, verbal, and written skills
  • Demonstrated ability to work effectively in a fast paced, dynamic environment
  • Project management or coordination experience
  • Demonstrated ability to produce reports and communicate the findings of studies with the goal of facilitating an enhanced understanding of user behavior that may be applied to the development and assessment of facilities and services
  • Ability to promote and advocate for the application of user centered design techniques as a primary support for units across the library engaged in strategic or operational initiatives
  • Stay abreast of trends related to user-center design, digital library interface capabilities, website enhancement, and usability and their impact on library services
  • Demonstrated ability to work with diverse users

NOTE: The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Homewood HR Divisional Office at 443-997-5100. For TTY users, call via Maryland Relay or dial 711.

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